How to Cancel Your Hayu Subscription
How to Cancel Your Hayu Subscription
We're sorry to see you go. How you cancel depends on how you signed up to Hayu.
If you subscribed directly on the Hayu website, you can cancel from your account. If you subscribed through a partner such as Apple, Google Play, Amazon, Sky or NOW, you will need to cancel through that partner.
How to cancel your Hayu subscription on the website
- Sign in to your Hayu account.
- Go to My Account, then Payment Details.
- Select Cancel subscription and follow the steps on screen.
Once cancelled, you can keep watching until the end of your current billing period.
How to cancel Hayu if you subscribed through a partner
If you signed up to Hayu through a partner, your subscription and billing are managed by that partner, so we're not able to cancel it for you.
Choose the partner you subscribed through below:
- Cancel Hayu through Apple (iPhone, iPad and Apple TV)
- Cancel Hayu through Google Play
- Cancel Hayu on Amazon Fire TV
- Cancel Hayu on Sky
- Cancel Hayu on NOW through your NOW account
- Cancel Hayu on Samsung TV
- Cancel Hayu on LG TV
- Cancel Hayu on Android TV
- Cancel Hayu on Kindle Fire
Before you go, see what's new on Hayu
Before you go, take a look at what's coming up. New episodes of your favourite reality shows land on Hayu every week, often on the same day as the US.
Check our What's On schedule to see the latest episodes, upcoming seasons and new shows you might love.
How to cancel your Hayu free trial
You can cancel your free trial in the same way as a paid subscription. To avoid being charged, make sure you cancel before your trial ends.
Cancelling your subscription or deleting your account
Cancelling your subscription stops future payments, but it does not delete your Hayu account.
If you no longer want to use Hayu, make sure you cancel your subscription first. If your subscription is managed by a partner, you must cancel it through that partner.
Frequently asked questions
Can I cancel Hayu at any time?
Yes, you can cancel your Hayu subscription at any time. If you subscribed directly, go to My Account on Hayu. If you subscribed through a partner, you will need to cancel through them.
Can I cancel Hayu after my free trial?
Yes. If you don't cancel before your free trial ends, your paid subscription will start automatically. You can still cancel at any time after that by following the steps above.
Will I still be able to watch after I cancel?
Yes. You can keep watching until the end of your current billing period. Your subscription won't renew after that.
If I cancel Hayu, can I get another free trial?
Free trials are usually available to new subscribers only. Please see the Hayu terms and conditions for full details.
Does deleting my account cancel my subscription?
No. Deleting your account and cancelling your subscription are separate. To stop payments, cancel your subscription first. If you subscribed through a partner, you must cancel through that partner.
Why can't I cancel my Hayu subscription?
If you can't see the cancel option in your account, you may have subscribed through a partner such as Apple, Google Play, Amazon, Sky or NOW. In this case, you will need to cancel through them.
I've cancelled but I'm still being charged. What should I do?
Check whether you have a subscription through a partner as well as directly with Hayu. Also check that you cancelled the subscription through the same provider you originally used to sign up.
If you're still being charged, please contact our support team.