The app crashes or does not work properly for me
iOS devices
If you are having issues with the Hayu iOS application, please take a moment to try each of the steps below:
- Force close the Hayu iOS application, restart your device and network connection. Please make sure you have only one active network connection and not both WiFi and mobile data.
- Check and update your application and device OS version. For more information on how to update your iOS device OS version, see here .
- If you still have issues with the Hayu app, you can still watch Hayu using our website on your mobile device. To do so, go to Hayu.com on your device browser and sign in. Hayu works best on iOS devices with Safari, Firefox or Google Chrome.
- If you still cannot access Hayu via your iOS device, please try to clear your mobile browser cache and cookies. For more information on how to clear your cookies and cache, see here .
- Still having issues? Please message us using the button below. We'd love to help.
Android devices
If you are having issues with the Hayu Android application, please take a moment to try each of the steps below:
- Force close the Hayu Android application, restart your device and network connection. Please make sure you have only one active network connection and not both WiFi and mobile data.
- Check and update your application and device OS version. For more information on how to update your Android device OS, see here .
- If you still have issues with the Hayu app, you can still watch Hayu using our website on your mobile device. To do so, go to hayu.com on your device browser and sign in. Hayu works best on Android devices with Firefox or Google Chrome.
- If you still cannot access Hayu via your Android device, please try to clear your mobile browser cache and cookies. For more information on how to clear your cookies and cache, see here .
- Still having issues? Please message us using the button below. We'd love to help.