Hayu Support

Help & Support

I’m a new user. Can I subscribe via Telstra TV?
I’ve already got a Hayu account. Can I use it with Amazon Fire TV?
Can I subscribe via the mobile or TV app?
I’m a new user. Can I subscribe via Samsung TV?
How do I sign up?
I've been locked out of my account after entering my password incorrectly. What happens now?
Telstra Account Billing (Australian customers)
How do I change my password?
Can I pause my subscription?
Why do I keep getting asked for my PIN?

I’m a new user. Can I subscribe via Telstra TV?

To subscribe to Hayu and claim your free period, simply open the Hayu app on your Telstra TV or visit the Telstra Offers section in your Telstra TV ac...

I’ve already got a Hayu account. Can I use it with Amazon Fire TV?

To access the Hayu app via your Amazon Fire TV, you will need to pair your device and your Hayu account. To do this, simply follow the instructions be...

Can I subscribe via the mobile or TV app?

You can subscribe to the Hayu app using your payment card by visiting Hayu.com or via the app stores containing the Hayu app across mobile and TV devi...