Help & Support

I’ve already got a Hayu account. Can I use it with Amazon Fire TV?
Can I subscribe via the mobile or TV app?
Where is Hayu available?
I’m a new user. Can I subscribe via Samsung TV?
I've been locked out of my account after entering my password incorrectly. What happens now?
How do I sign up?
How do I change my password?
Can I pause my subscription?
Why do I keep getting asked for my PIN?
I've forgotten my PIN - What can I do?

I’ve already got a Hayu account. Can I use it with Amazon Fire TV?

To access the Hayu app via your Amazon Fire TV, you will need to pair your device and your Hayu account. To do this, simply follow the instructions be...

Can I subscribe via the mobile or TV app?

You can subscribe to the Hayu app using your payment card by visiting Hayu.com or via the app stores containing the Hayu app across mobile and TV devi...

Where is Hayu available?

Hayu is available across most European countries, Australia, New Zealand, Canada, Iceland, The Philippines, Singapore and Hong Kong. For a full list o...