Help & Support

I’ve already got a Hayu account. Can I use it with Amazon Fire TV?
Can I subscribe via the mobile or TV app?
I’m a new user. Can I subscribe via Samsung TV?
Where is Hayu available?
I've been locked out of my account after entering my password incorrectly. What happens now?
How do I sign up?
How do I change my password?
Can I pause my subscription?
Why do I keep getting asked for my PIN?
I've forgotten my PIN - What can I do?

I’ve already got a Hayu account. Can I use it with Amazon Fire TV?

To access the Hayu app via your Amazon Fire TV, you will need to pair your device and your Hayu account. To do this, simply follow the instructions be...

Can I subscribe via the mobile or TV app?

You can subscribe to the Hayu app using your payment card by visiting Hayu.com or via the app stores containing the Hayu app across mobile and TV devi...

I’m a new user. Can I subscribe via Samsung TV?

To subscribe to Hayu and claim your free trial, simply visit Hayu.com/Samsung and subscribe. Once you have signed up, you will need to pair your devic...