Help & Support

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Billing
  1. How much does Hayu cost?
  2. How do I update my card details?
  3. I unsubscribed but still got charged?
Account
  1. I’ve already got a Hayu account. Can I use it with Amazon Fire TV?
  2. Can I subscribe via the mobile or TV app?
  3. I’m a new user. Can I subscribe via Samsung TV?
Video
  1. Why can't I play video on my TV device?
  2. I am having playback issues on Mac using the Safari Browser
  3. I am having playback issues on Mac using the Google Chrome Browser
Devices & Partners
  1. How can I pair my Hayu account with my Amazon Fire TV stick?
  2. Which platforms can I watch Hayu on?
  3. How can I watch Hayu on my Apple TV device?
Content
  1. Can I download shows to watch?
  2. I am having playback issues on Mac
  3. Can I watch Hayu on holiday?
General
  1. Where is Hayu available?
  2. Can I contact you via Facebook or Twitter?
  3. Does Hayu work on both mobile & Wifi?