Hayu Support

Help & Support

Why can't I play video on my TV device?
I am having playback issues on Mac using the Safari Browser
I am having playback issues on Mac using the Google Chrome Browser
How many simultaneous streams can I have?
I'm getting a Silverlight error on playback. How can I fix this?
How do I clear my browser cache and cookies?
Everything takes so long to load
Can I watch Hayu on my Mac and PC?
Why do I get an error saying my device is not supported?
Why am I getting a screen mirroring error?

Why can't I play video on my TV device?

If you're having playback issues on your TV device, you may need to update your device software or change your settings. Please click below to find ou...

I am having playback issues on Mac using the Safari Browser

To resolve issues playback issues on Safari, please firstly make sure you have updated to the latest version of Safari (version 11 or greater). Usin...

I am having playback issues on Mac using the Google Chrome Browser

To resolve issues playback issues on Google Chrome when using a Mac, please follow the steps below. If you are using Chrome browser on a MAC device ru...